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The Metrobus Helpline (111-222-627), is a 24/7 service providing support and information to the citizens about the:
  • Routes
  • Timings
  • Distance
  • Fares/tickets
  • Logging of any kind of complaints & suggestions as well.
The call agents at the complaint and suggestion booth are:
  • Fully trained to handle the queries and complaints
  • Proficient in multi-languages (English, Urdu and Punjabi)
  • Fully aware of the culture and geography of Lahore

The citizens can register complaints for the following categories/issues: