How to Use Our Services

How to Use Metrobus System

Fare Media

To avail our transportation services, every passenger must carry a fare media (valid ticket). However, infants ride for free. Passengers have the choice of purchasing two types of RFID-based fare media/ tickets:

  • Tokens

  • Metrobus Cards

Tokens

Tokens are used for single journey only. Tokens can be purchased from the ticket office or obtained via the self-service Ticket Vending Machine (TVM) installed at each Metrobus Station. There is no security deposit for obtaining Tokens; however, the applicable fare has to be deposited at the ticket office or TVM to obtain Tokens.Tokens are to be tapped at the entry turnstile on the platform, retained during the journey, and deposited into the exit turnstile while exiting the platform. Purchase of Tokens for multiple journeys and carrying out of Metrobus Station is prohibited.

Metrobus Cards

The Metrobus Cards are durable and based on secure RFID technology. These cards can be purchased from the ticket office at each Metrobus Station, for a  refundable security deposit of Rs 130 – provided that the card is returned in proper working condition. The Metrobus Card can also be purchased via TVM in Pakistan Metrobus System. People with Metrobus Cards having adequate balance, can proceed directly to the platforms at each station. Metrobus Card and its balance has no expiry. Metrobus Cards are to be tapped at the entry turnstile on the platform, retained during the journey and tapped again into the exit turnstile while exiting the platform. Travellers can recharge Metrobus Cards up to a maximum balance of Rs. 1,000 via the self-service Ticket Vending Machine installed at each station, or from the ticket offices. In case of malfunctioning of Metrobus Card, the balance is transferable in new card. Please contact nearest Metrobus Station for malfunctioning of the Metrobus Card.

  • Passengers are strongly encouraged to use Metrobus Card to save the time spent in purchase of token at ticket office or TVM.

  • Passenger shall follow code of conduct while using our services. Please view Code of Conduct for passengers.

  • View video guides to learn how use our System.

How to Use Feeder Routes

Passenger(s) shall wait at Bus Station/post at designated point and shall ride the bus only when the bus completely stops. Similarly, shall alight from bus only at designated point/stop when the bus completely stops.
Before journey, ensure that each passenger have Metrobus card with sufficient balance. The passenger may keep a copy of route map or shall utilize the route map available at Bus station/post to know the route/bus for taking a journey. Upon boarding the bus at originating station, passenger(s) must tap the Card immediately on Validator inside the bus. Upon reaching the destination station, the passenger must tap the Card on Validator again before he/she exit the bus. Passenger(s) fails to tap Metrobus Card on Validator at exit will result in excess deduction of fare.
Journey in Feeder bus can be made via Metrobus Card only.
Metrobus card can be purchased/recharged from Metrobus stations or 22 locations in the city.
The Metrobus card can also be purchased inside the bus with Rs. 70 Balance at a total cost of Rs.200. Cost of Metrobus card is Rs.130 which can be returned at Metrobus station, if not required any more.